Right of withdrawal

Withdrawal form

Changed your mind? You have 14 days from receipt of your order to withdraw, without having to give any reason. Fill in the form below: we will acknowledge receipt by e-mail.

Your withdrawal request

* Required fields

Last name *

First name *

E-mail *

Phone

Postal address *

Order number *

Order date *

Delivery date *

Product(s) concerned and quantities *

Reason (optional) You do not have to give a reason. It simply helps us improve.

Comment

I hereby give notice that I withdraw from my contract for the sale of the goods listed above. * I agree that my data will be used solely to process this request. *

Return and refund conditions

Withdrawal period

You have 14 days from the day you (or a person you designate) take physical possession of the goods. For an order delivered in several parts, the period runs from receipt of the last item. You do not need to give a reason.

Returning the products

Send the products back within 14 days of notifying us of your withdrawal, to the address shown on this page.
Products must be returned in their original packaging, complete (accessories, instructions) and undamaged, so that they can be put back on sale. Please protect the package well for transport.
Direct return costs are borne by you.
You may handle a product to check it, as you would in a shop. If it has been installed, used beyond this, damaged or returned without its original packaging, a reduction proportional to its loss of value will be deducted from the refund.

Refund

We refund all sums paid, including standard delivery costs, within 14 days of receiving your withdrawal request, using the same payment method. We may withhold the refund until we have received the products or you have provided proof of shipment, whichever is earlier.

Who can use it?

The right of withdrawal applies to purchases made by consumers. Purchases made through a professional account for business purposes are not covered.

Prefer to send it by post?

Use the standard withdrawal form below, then send it to us by post at the address above.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Eubiq Europe – SARL DILECTRO, 7 rue des Châtaigniers, 44170 Marsac-sur-Don, France

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number : ____________ Order date : ____ / ____ / ________ Delivery date : ____ / ____ / ________

Last name / First name :

Postal address :

Signature :

Date : ____ / ____ / ________